Our work

Don't take our word for it. Watch it work.

Five systems we've built end to end — voice, SMS, chat, WhatsApp and back-office automation. Each one is the same build a client gets, set up on a fictional business.

AI voice agentLead recoveryWorkflow automationChat assistantWhatsApp & messaging

Run a clinic? See the five clinic demos

These are demo builds, not client results. The businesses are fictional and we quote no numbers we haven't measured. Client case studies will be added here as projects ship.

AI voice agentDemo build

A receptionist that answers every call and books the job

Built for Summit Roofing (fictional)

The problem

The office line rings while the crew is on a roof. Callers who reach voicemail rarely leave one — they ring the next contractor on the list.

What we built

A voice agent that picks up, works out what the caller needs, asks two or three qualifying questions and puts an estimate on the calendar. Anything it can't handle becomes a message for a human callback.

  • Classifies the call: repair, replacement, storm damage or other
  • Offers two concrete slots and confirms name, address and phone
  • Never quotes a price — the on-site estimate is the answer
  • Sends a structured summary of every call to the team
VapiTwilioMakeGoogle Calendar
Inbound call · sample transcript
Scripted example
Agent
Thanks for calling Summit Roofing, this is Xen — how can I help?
Caller
We had hail last night and there's a leak over the garage.
Agent
Sorry to hear that. I can get an estimator out to you — is Thursday at 10 or Friday at 2 better?
Caller
Thursday at 10.
job_type
storm_insurance
urgency
high
appointment
Thu 10:00
outcome
booked
Lead recoveryDemo build

Missed calls turned into text conversations

Built for Summit Roofing (fictional)

The problem

A missed call is usually a lost lead. Nobody has time to call back between jobs, and by evening the caller has booked someone else.

What we built

When a call goes unanswered, a text goes out within seconds in the company's own voice. The reply starts a real two-way conversation that ends in a booked estimate or a handoff to the owner.

  • Text-back fires automatically on any unanswered call
  • Qualifies and books inside the same SMS thread
  • Routes vendors and spam to a message, not the calendar
  • Logs every conversation with its outcome
TwilioVapiMake
SMS thread · sample
Scripted example
Missed call · 2:14 pm
Hi, this is Xen with Summit Roofing — sorry we missed your call! Are you after a roofing estimate? I can get you booked right now.
Yes, need someone to look at missing shingles
Happy to help. Would tomorrow morning or Thursday afternoon suit for a free on-site quote?
Tomorrow morning
You're booked for tomorrow at 9:30. We'll text a reminder beforehand.
Booked · added to calendar
Workflow automationDemo build

Lead capture with instant follow-up, on tools you already have

Built for Summit Roofing (fictional)

The problem

Website enquiries land in an inbox and wait. The customer hears nothing for hours, and nobody remembers to chase the ones that go quiet.

What we built

A form that writes each enquiry to a Google Sheet, replies to the customer straight away, alerts the owner, and follows up by itself a day later if the lead is still marked new. No paid software.

  • Every enquiry saved as a row with a status
  • Instant acknowledgement to the customer
  • Owner alert with the lead's details
  • Automatic 24-hour follow-up on untouched leads
Google SheetsApps ScriptGmail
Automation flow
As built
Website form submitted
Name, email, phone, message
Row added to Google Sheet
Status: New
Instant reply to the customer
“Thanks, we got your request”
Owner alerted
Lead details in one email
24 hours, still New?
Follow-up sent · Status: Followed up
Chat assistantLive demo — try it

A website assistant that answers the questions you answer all day

Built for Brew & Bloom Cafe (fictional)

The problem

Hours, prices, bookings, allergies. The same handful of questions eat the day, and after closing they go unanswered until morning.

What we built

A chat assistant grounded in an editable knowledge base of the business's own answers. When it doesn't know, it says so and takes a phone number for the team instead of guessing.

  • Answers from the business's own approved content
  • Admits what it doesn't know and hands off to a person
  • Knowledge base the owner can edit without a developer
  • Upgradable to a full LLM backend for a production build
JavaScriptEditable knowledge baseWebsite embed
Brew & Bloom Cafe assistant
Live · type a question
Hi! Ask me about hours, menu, prices or booking.
WhatsApp & messagingDemo build

WhatsApp Business set up to reply, sort and follow up

Built for Brew & Bloom Cafe (fictional)

The problem

Customers message on WhatsApp and wait. Chats pile up unlabelled on one phone, and follow-ups depend on someone's memory.

What we built

A complete WhatsApp Business configuration — profile and catalog, greeting and away messages, quick replies, labels and broadcast lists — plus a one-page daily playbook the team can actually follow.

  • Greeting and after-hours replies so nobody is left on read
  • Quick replies for menu, hours, booking and reviews
  • Labels that turn the chat list into a simple pipeline
  • Opt-out-friendly broadcast rules, one promo a week at most
WhatsApp BusinessCatalogTeam playbook
WhatsApp Business · configuration
As configured
Greeting message
Hi! Thanks for messaging Brew & Bloom Cafe. We reply within a few minutes during opening hours. Reply 1 for menu, 2 for hours, 3 to book a table.
Away message · outside 8am–6pm
We're closed right now. Leave your message and we'll reply first thing in the morning.
Quick replies
/menu/hours/book/thanks
Labels
New customerOrder placedAwaiting paymentBookedFollow upVIP
Free · No obligation

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